Privacy Policy

Last updated: May 2026  ·  Data controller: Charlotte Connolly, Charlotte Connolly Coaching

1. Introduction

I respect your privacy and am committed to protecting your personal information. This policy explains how I collect, use, and safeguard data when you visit my website, use my contact forms, or interact with cookies and analytics tools.

2. Information I Collect

Form Submissions

When you contact me, I collect the information you provide (such as your name, email address, and message). I do not require you to create an account.

Automatic Data (Cookies & Analytics)

• –Essential cookies are used to ensure the site functions properly.
• –Non–essential cookies (analytics, marketing) are only set with your consent via my cookie banner.
• –Google Analytics collects anonymised usage data (e.g. page views, button clicks, device type, approximate location). IP addresses are anonymised before storage.

3. How I Use Your Information

• –To respond to your enquiries submitted via the website contact form.
• –To improve my website by understanding visitor behaviour through analytics.
• –I do not sell, rent, or trade your personal information.

4. Legal Basis for Processing

I process your data under the following lawful bases:

• –Consent: For non–essential cookies and analytics.
• –Legitimate interest: To respond to your contact form submissions.
• –Legal obligation: To comply with GDPR/UK Data Protection requirements.

5. Data Sharing

• –Hostinger: My website is hosted on Hostinger, which processes data securely on my behalf.
• –CookieYes: Manages cookie consent and stores consent records.
• –Google Analytics: Receives anonymised usage data when consent is granted.
• –Google Search Console: Receives data about how visitors find my site via Google Search, including search queries and page performance. No personal user data is shared.
• –I do not share your personal data with advertisers or unrelated third parties.

6. Data Retention

Contact form submissions

• –If you become a client, your data will be retained for the duration of our professional relationship and in line with legal, International Coaching Federation accreditation and accounting obligations.
• –If you opt in to email marketing, your basic contact information will be retained until you withdraw your consent.
• –You may request deletion of your data at any time, even before the end of the retention period.
• –Retained for no longer than one year to allow for follow–up and business analysis.

Analytics data

• –Retained according to Google Analytics’ auto–delete settings (i.e. 14 months).

Consent records

• –Cookie consent: Stored by CookieYes for compliance purposes.
• –Contact form and marketing consent: Stored securely in our records for internal record–keeping only. You may withdraw consent at any time.

7. Your Rights

Under GDPR/UK law, you have the right to:

• –Access the personal data I hold about you.
• –Request correction or deletion of your data.
• –Withdraw consent for non–essential cookies at any time.
• –Lodge a complaint with the ICO (UK regulator) if you believe your rights are infringed.

8. Cookies & Consent

Essential Cookies

These are required for the website to function and cannot be disabled. They include:

• –Session cookies (to keep the site secure and functional).
• –Preference cookies (to remember your cookie choices).

Analytics Cookies

Set only with your consent. These help me understand how visitors interact with my site.

• –Google Analytics (with IP anonymisation).

Marketing Cookies

Set only with your consent. These may be used to measure the effectiveness of campaigns or integrations. Note: If you do not currently run marketing campaigns, this section can be removed.

Consent Management

• –I use CookieYes to manage cookie consent. You can change or withdraw your consent at any time by revisiting the banner.
• –I also use Google Consent Mode (Advanced), which respects your choice: if you decline, no personal data or cookies are stored. Anonymous, cookieless signals may still be sent to Google for aggregated reporting.

9. Security

I take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure.

10. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact me via the contact form on this website or at charlotte@charlotteconnollycoaching.com.